Chelsea Computer Instructions:

  1. Click on the Chelsea Court Request. (in the top menu or right sidebar)
  2. Enter your Pelican Bay MEMBER NUMBER (8 digits) If this is your first time, use the temporary password 1234 and you will be taken to a member profile page where you will enter your e-mail address and personal profile information, and may change your password.
  3. YOUR main screen has the following choices:
    MAIN / REQUEST / REVIEW / PROFILE
  4. From this screen you will be able to make a new court request, edit a current one, or review others. Requests require that you enter two screens: 1) Court Time Info, and 2) Player Info. Click “submit” to finish your request. You may also edit your profile from this main screen.
  5. Remember to keep your confirmation number when making a court request. It is the only way to get back in to edit and make changes.
  6. Chelsea processes court requests three days before play and court assignments (bookings) will be e-mailed to all players who have their address in their profile.
Chelsea Language

Request – A request for court time, and not an actual reservation (booking). Requests may be made 4 – 45 days in advance of play, but they are not processed until three days before the day you requested to play. There is no advantage to early requests other than convenience. Chelsea allocates courts on average points of the group’s players.

Processing – Chelsea processes requests three days before play. Processing is done each day around noon. Once processed, you have an actual court assignment (booking). After processing, any changes to your court assignment are done by calling the South Pro Shop.

Standby List – If you did not get a court within your requested time parameter, your group will make a wait list. The wider and more flexible your time parameter, (EX: play as early as 8:00am and as late as 11:00am) the more you will play.

Walk-on/Add-on – If you did not make a request through Chelsea, you may call the South Pro Shop after the courts have been processed (three days before play) and take any available times as an add-on.

Phone Instructions:

Dial 239-597-9970, Enter your Member #, Press 1 to Verify

To MAKE, CANCEL, or EDIT a Request – PRESS 1

Press 1 again to MAKE a request and enter:

  • The date you wish to play: mm-dd-yy
  • The facility you want to play: 1-North 2 – South
    You will be asked if you want to play at either facility: 1-Yes 2-No
  • The number of players: Singles-2 Doubles-4
  • Enter your member # (you’re the captain). If you don’t have a 4th, enter your # again as a guest.
  • The time you want to play. EX: 0930 (9:30)
  • The earliest and latest time you will play. If you do not do this, it will default you to any time during the entire day.
  • You will be given a confirmation #. Keep a record, as it is the
    only way to access your request to make changes.

Or, Press 2 to CANCEL a request:

Enter the confirmation # of the request to cancel.

Or, Press 3 to EDIT a request:

Enter the confirmation # of the request.

  1. Change time
  2. Change facility
  3. Change from singles or doubles
  4. Change players

To REVIEW REQUESTS & BOOKINGS – PRESS 2

Do you want to hear the players in your group?
YES – Press 1     NO – Press 2

Enter the confirmation # you wish to review and choose the following prompts:

  1. Review bookings (court assigments)
  2. Review requests

To RECORD YOUR NAME GREETING – PRESS 3

Choose from the following:

  1. Record name greetings
  2. Review court conditions
  3. Review upcoming events
  4. Review Pro Shop messages
  5. Review the welcome message
  6. Return to the main menu
  7. Exit the system

Below are answers to frequently asked questions. Need more information? Email Pam Lewis, Foundation Tennis Manager, or call x239-597-4497.



Frequently Asked Questions

How far back does Chelsea go in my file for points?
Chelsea calculates court assignments on a “rolling,” 14-day play history.

How does Chelsea calculate points?
Chelsea averages the points of all players in the request.

I don’t play as much as others in my group, but still get bumped. Why?
If others in your group play more, they probably have higher points. Their totals increase the group’s average points.

When do I earn points?
From 8:00 to 11:59 AM. No points accrue from 12:00 noon onward.

Do I get points if I walk on or call after Chelsea has allocated courts?
Yes, if you play from 8:00 to 11:59 AM.

Do Morning Round Robin participants get points?
Yes.

Do League match players accrue points?
Afternoon play accrues no points.

Do I get points if I sub for another player?
Yes. From 8:00 to 11:59 AM.

I don’t have many points but I ended up on the Overflow list. Why?
Other players in your request may have higher points than you.

We have difficulty getting our court request. We ask for 9:30 but are often on the Overflow List. Can something be done?
It’s a good idea to make wide time parameters, so even if you don’t get your first choice, you might get an earlier or later time.

I received an email confirmation of my request, but I didn’t get a court. Why?
The confirmation is an acknowledgement of the request. When Chelsea allocates court times, you will receive a Court Assignment confirmation three days prior.

My average is 4.6. How did I get the .6?
Chelsea allocates points for all play from 8:00 to 11:59 AM. Obtaining a court at your preferred time earns 1 point, while your second choice receives a fraction of a point.

I’d like to make a request, but I’m not sure of all the players. What do I do?
To make a request, you need to enter three out of the four players; and three out of the four players in the request/court assignment must be present at check-in. You have up to four days in advance of your requested date to edit the request and add in the fourth player’s name. If the fourth player is still unknown by that time, they may be entered into the request as a guest (by using your member number a second time). The “sponsor” of the guest will receive both their own points and the guest points.