Beginning May 1, Guest Services will operate Monday through Friday, 8 a.m. to 5 p.m.The Commons front desk will be closed on weekends. Off-season protocols will go into effect to accommodate weekend pick-ups at this time.  Therefore, in order to obtain guest cards on weekends, members must plan to submit their guest card requests by no later than Friday at 3:00 p.m.

Members can obtain these pre-ordered Guest Cards by going to Tram Station 4 at the Commons and asking Security to retrieve them.  Payment may be made by credit card or exact change (if not already pre-paid).  It is important to note that Security cannot process any new requests over the weekend and do not hold any cash for change.

What about Member Card weekend pick-up?

For members who would like to pick up their Member Cards, must also make arrangements with Member Services for weekend pick-up by no later than Friday at 3:00 p.m. as well.  These cards will be available in the same fashion as Guest Cards by going to Tram Station 4 and contacting Security for retrieval.

To make these special weekend arrangements for Member Cards, please contact Brent Edwards, Membership Coordinator at bedwards@pelicanbay.org.