Guest Services will be closed this Friday and Saturday for New Year’s Eve and Day, as well as on Sunday.

Any Guest Cards needed for New Year’s weekend must be ordered by Thursday, December 30, before 3:00 p.m.

Any Guest Card orders that are submitted after 3:00 p.m. on Thursday, December 30, will not be ready until Monday, January 3, 2022.

To order Guest Cards, you can go to the Guest Card Purchase Form, which you can find online at https://pelicanbay.org/members/guest-services/guest-pass-information/guest-card-purchase-form/

  • You may be prompted to sign into your account on our website first in order to access the form, so please make sure you have your login information readily available.
  • Guest Cards can not be ordered in person at the Commons.

I didn’t get a locker pin/QR code and I need to pick up my Guest Cards… What should I do?

If you do not get a pin/QR code text, this could be a result of our lockers being full. If this is the case, ask Security through a tram driver or call (239) 877-7573 for assistance with retrieving your cards.

Guest & Member Services New Year’s Weekend Hours

  • New Year’s Eve: Friday, December 31
    • CLOSED
  • New Year’s Day: Saturday, January 1, 2022
    • CLOSED
  • Sunday, January 2, 2022
    • CLOSED

Guest & Member Services will reopen after New Year’s weekend on Monday, January 3, 2022.

If you have questions or need assistance with ordering Guest Cards, please fill out a Contact Form on our website at pelicanbay.org/contact/ and a member of our team will assist you.