Member cards, Tenant cards and Guest passes must all be pre-ordered by 3 pm on Fridays to be picked up during weekends.

Hours for both Member Services and Guest Services, located in The Commons:

  • 8 AM – 5 PM, Monday through Friday.

Holiday Hours for both Member and Guest Services are as follows:

  • Christmas Eve: 8 am –  4 pm
  • Christmas: Closed
  • New Years Eve: 8 Am – 5 pm
  • New Years Day: Closed

Member cards and Tenant cards:

For weekend pickup, call 239-597-8081 and ask for Member Services. They will arrange to have your cards ready for “After Hours Pick-up” and, if necessary, make temporary Member or Tenant cards.

Guest passes:

Pre-order guest passes online by going to the Guest Card Information page at and click the button that says “Fill out the Guest Card request form here”. After you have submitted the form and received a confirmation email, you will then call Guest Services at 239-597-8081 to pay for them.

Current weekend pick-up for Guest Cards: Ask for Security at Tram Station 4, by The Commons.

All passes MUST be ordered by 3 pm Friday to be available for weekend pick up. Due to COVID-19 you must ring the doorbell at The Commons for service.